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Shipping & Returns

Shipping

Within the UK we ship with DPD on a standard delivery service which is 1-3 days from despatch (no deliveries on Saturday or Sunday), we charge £4.99 per shipment and offer free carriage on all orders over £55. We also offer 3 next working day delivery services if your order is placed Mon – Fri before Noon, pricing detailed below.

Goods are normally despatched from our warehouse within 2 – 3 working days of our receiving your order.

Europe 

For European countries we use DPD, your order should arrive within one week. All of our shipments abroad can be tracked using the consignment number that we will send.

Delivery Method: Order Value: Delivery Cost: Estimated Delivery Timescale
(Dispatch & Transit):
Austria Any £15.00 5 to 7 Working Days
Belgium Any £12.00 5 to 7 Working Days
Bulgaria Any £22.00 5 to 7 Working Days
Croatia Any £21.00 5 to 7 Working Days
Czech Republic Any £13.00 5 to 7 Working Days
Denmark Any £15.00 5 to 7 Working Days
Estonia Any £18.00 6 to 7 Working Days
Finland Any £22.00 5 to 7 Working Days
France Any £14.00 5 to 7 Working Days
Germany Any £12.00 5 to 7 Working Days
Greece Any £26.00 5 to 7 Working Days
Hungary Any £14.00 5 to 7 Working Days
Iceland Any £30.00 6 to 7 Working Days
Italy Any £17.00 5 to 7 Working Days
Latvia Any £18.00 5 to 7 Working Days
Luxembourg Any £12.00 5 to 7 Working Days
Netherlands Any £12.00 5 to 7 Working Days
Poland Any £15.00 5 to 7 Working Days
Portugal Any £18.00 5 to 7 Working Days
Republic of Ireland Any £8.00 5 to 7 Working Days
Romania Any £22.00 5 to 7 Working Days
Slovakia Any £16.00 5 to 7 Working Days
Slovenia Any £16.00 5 to 7 Working Days
Spain Any £16.00 5 to 7 Working Days
Sweden Any £17.00 5 to 7 Working Days
Switzerland Any £16.00 5 to 7 Working Days

 

USA 

Please visit our US website, where items will be despatched direct from our warehouse in California via FedEx.

Duties and Taxes

Orders shipped to destinations outside the UK and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Urban Bar (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

Multiple Addresses

If you wish to send products to more than one address, please place a separate order for each address. A separate charge will apply to each delivery address.

Returns

We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.

Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.

In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.

We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:

Urban Bar
Highfields Business Park
Kneesworth
Hertfordshire
SG8 5JT
UK

These terms do not affect your statutory rights.

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If you can not find something please send us an email info@urbanbar.us and we will try to help.